Quaglino, G.P., C. Ghislieri, and L. Colombo et al. 2011. “Il Benessere Nei Call Center: Un Approccio Multidisciplinare Di Ricerca E Valutazione / Wellbeing in Call Centres: A Multidisciplinary Approach to Research and Evaluation”. La Medicina Del Lavoro | Work, Environment and Health 101 (3):169-88. https://www.mattioli1885journals.com/index.php/lamedicinadellavoro/article/view/255.